The McHardy Team is driven by a results-focused culture. But what are the best results? To us it’s our repeated experience of having the relationship continue after the real estate deal is concluded. We take heart in that, and take it not just as a measurement of their satisfaction, but also as proof that they understand and appreciate our genuine and heartfelt approach.
It says a lot that the biggest percentage of our business comes from referrals. We see it as an ongoing customer satisfaction survey – because why would people recommend us to their friends if they were not completely happy? And to us, that’s the main thing. It’s about the relationship.
We’re happy to bring our experience, our knowledge, our instincts and our resources (we have a strong network of painters, handymen and tradespeople) to help you achieve your real estate goals. Why? Partly because it’s the business we’re in, but also because we see other people’s happiness – your lasting satisfaction – as a perk of the trade. You can’t put a dollar value on it, but we value it highly.
Our promise to our clients is to always help them find a house in which they can see themselves creating a home, or to maximize the value of the properties they are selling. But more importantly we promise – from the time you sign on with us to the moment you sign off on the deal – to help you feel comfortable and confident with the processes and decisions that got you there. And that you will be happy with both the outcomes and the experience.
We chose to align ourselves with Royal LePage because we share their standards for quality service and reliability, and because we value the breadth and strength of their network of referral agents. We recognized that they work to the highest quality standards in the industry, with a network of over 15,000 agents in 600 locations coast to coast.
A. E. LePage was a pioneer whose innovation and belief in customer service transformed real estate in Canada. Royal LePage has helped Canadians buy and sell their homes, and has supported local communities, since 1913.
Our brokerage provides us with tools and technological support, as well as timely information and market data. The quarterly “Royal LePage house price survey” is relied on by financial and government academic organizations, and serves to establish RLP as the voice of Canadian real estate.